Memory Upgrade Help & Support
| What are your shipping policies? |
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| FedEx shipping policies. |
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Shipping is calculated based on the zip code of the destination. Shipping charges are calculated in real-time for orders shipped within the United States, via FedEx, Priority Mail. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order. We do not use a one-charge fits all pricing policy. The shipping charge shown on your invoice when you check out is the actual cost to ship the package to your door. |
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The majority of the packages we ship are through FedEx, and the US Mail via Priority Mail. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order. The rates shown for FedEx reflect almost 50% discount off the standard FedEx rates. We encourage you to take advantage of these great rates by using FedEx premium delivery service. We will automatically notify you via e-mail when your order ships and include the FedEx, tracking number of the package(s) in the message. |
| Our preferred carrier is FedEx. FedEx is the most reliable and trused shipping service we recommend to you. The FedEx rates shown on our web site reflect substantial discounts over the published FedEx rates. |
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We use the following FedEx shipping methods: FedEx Priority Overnight: Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; FedEx Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. FedEx 2nd Day: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). FedEx Saver: Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days. |
| When we ship your package through FedEx you will receive an e-mail with your tracking number. We send a tracking number email for every order we ship via FedEx. If you placed an order and requested FedEx service you will receive an email to the email address you provided us when you placed the order. |
| If you placed an order for “FedEx Overnight Delivery” during the work week (Monday – Thursday) before 3:00 PM Central time, then you will receive your order the next day. If you place your order on Friday for “FedEx Overnight Delivery”, then your order will be shipped on Friday, but will be delivered on the next business day - Monday. FedEx does not deliver on Sunday. |
| For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays. Example: We ship a package on Monday that takes 2 business days to arrive. We do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. |
| For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays. Example: We ship a package on Monday that takes 2 business days to arrive. We do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. |
| USPS shipping policies. |
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We offer "Insured USPS First Class Mail" for $2 via US post office (United States Postal Service), which is insured for $100, additional insurance costs $2 per $100, we insure all packages shipped via USPS First Class Mail. Our USPS shipping services are shipped with delivery confirmation with a tracking number. This means that the only time you can "track" your package is once it's delivered. It is not uncommon for packages to not show an origin scan and only confirmation of delivery. |
| If you have chosen USPS Priority Mail as your shipping method, please be aware that the US post office provides for most destinations a delivery confirmation service, not a tracking service, for Priority Mail shipments. With tracking service, packages are scanned at acceptance, in transit and at delivery. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery. |
| If your order ships via the post office (USPS), your tracking information will not be available until your order has been delivered. This is actually delivery confirmation information you are trying to access as the post office does not offer tracking. |
| Shipping Policies. |
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| Return Policy & Warranty. |
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Please make use of the helpful tools provided, like the memory selector, memory scanner, live chat and email, to get memory listing for your system, these are tools to help choose memory. It is the buyers responsibility to make 100% sure of the memory compatibilty before placing an order. If an error is made by buyer while purchasing, as courtesy we can exchange for right parts with price differnce charged, it is the buyers responsiblity to ship us back the memory with the required shipping method. If the product was returned via a faster, more expensive shipper, buyer incur the expenses and any request for reimbursement will be denied. You have up to 30 days to return your parts for refund, a restocking fees of 15% will be applied for all refunds, shipping charges are not refundable. Any returned product must arrive in good condition at our facility. For compatibility issues after 30 days no refund or exchange will be issued unless memory is bad/damaged. For all orders within the US we provide lifetime warranty on DDR, DDR2 and DDR3 memory, SDRAM and RAMBUS memory carry 1 year warranty. All international orders have a 1 year warranty. Before you finally submit payment or choose your payment method you are asked to review your order to make sure you have ordered the correct memory. Please make sure you select the correct memory that is compatible with your system, as listed in the memory’s description, please cross verify it with the system manual specified by your system manufacturer. If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, please submit an RMA request from the RMA form, to obtain a RMA number. RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned. |



